Make Sure Your Business Calls Are Handled Effectively

If you own or operate a small or even a larger business, then you know that it is essential that you provide your customers with top-quality service that will keep them coming back to you every time they your goods or services. One important component of this professional service is being available to answer your customer’s calls.

Unfortunately, if you own a smaller business, then it is often difficult or costly for you to have employees man your phones every day at all hours of the day. You may even need to have your employees, who have many other things to do, answer the phones at times. This can reduce both the quality of your workers’ days and the quality of customer interactions, which can harm the business. For this reason, you should consider contracting the services of a company that is specialised in handling your incoming calls.

The Case for Handling

For a growing business of any size, customers are king. Without their business, there is no way that you would be able to remain in operation, as they are the source of your income and they are the ones who will spread the word about your business. Whether you own a company that sells novelty goods or you are a doctor or in charge of a dentist office that needs to keep clients happy, it is essential that you maintain a positive and open line of communication with your client base. Having someone available to answer the phone at any hour of the day is a crucial step in maintaining this line of communication.

When someone calls your business with a question, if they are met by a recorded message or are put on hold for an extended period of time, then they are likely to hang up and not call back. This means that the fewer staff you have answering your phones, the fewer customers you are likely to get and keep at any given time. This may be especially challenging if there are days when you expect a significant uptick in business, or if you have customers calling during non-business hours whom you want to be able to respond to and take messages from.

Even if you do have people available to answer your phones, it may not be their core job responsibility. This might mean that someone who should be working on programming your next phone app or engineering your next engine part is instead handling calls from clients. Many employees who are not experts in customer service might not interact well with clients, either, which might stop clients from spending their money with you even if your employees meant well. Even if they are extremely professional on the phone, this will not be an effective way to spend your money, as these employees have more specialised skills that are better employed elsewhere and not on the phone.

For all of these reasons, it is crucial that your business consider hiring the services of a call handling company that will keep your phone lines open and professional, 24 hours a day.

Call Services

When you hire a company to handle incoming calls to your business, you will be purchasing a service that will enhance your professional appearance and improve profitability in the long run. These companies will use their UK-based employees to keep people available to answer your phones as professional live receptionists 24 hours a day. These receptionists will listen to your callers and give them the professional and courteous service that they deserve and need. Your customers will in turn be thrilled with this excellent service, and they will be more likely to consider or continue doing business with your company.

Because these receptionists are real people and not an automated answering service, people on the phone will not end up being frustrated by incorrectly directed calls. These receptionists are experts and they will be able to direct your clients to the appropriate areas and organisations within your company, and they will be able to take messages and arrange call-backs for things that may not be possible to answer right away. Even if client questions need to be followed up on later, your clients will not be concerned about this because they will feel that a real person is taking their concerns into account—so they will be more willing to wait for a response than if they left a message that they were not sure anyone would ever hear.

There are several services that these handling centres can offer to your business, depending on what your needs may be. These virtual receptionist and message-taking services are some of the most basic and essential services for any small but growing business. There are, however, other valuable services that they can provide. For example, if you own a small business and your employees are all on holiday, they can cover your calls just until you return. In the event of an emergency, they can also call your clients and notify them of important concerns to set their minds at ease and keep them safe. They can also handle overflow calls on particularly busy days.

Flexible and Affordable Pricing

With the clear advantages of improved availability and professional appearance, there is no reason why your small and growing business should not hire the services of one of these excellent companies that are able to handle all of your inbound and outbound calls. These companies are staffed only by experts, so your customers and clients will receive the very best service possible. These services are also flexible in their pricing, allowing you to pay per call or receive lower rates for daily service as needed.

This means that you will save both time and money over having your employees man the phones and your customer experience will improve as well. Happier customers will be more likely to spend more money, too—so in the long run, having your calls handled will improve your income flow in addition to your professional image.